Ashley Kambanga

Assisted customers in resolving technical issues and providing exceptional customer service via phone, email, and chat. Handled customer inquiries, complaints, and product troubleshooting with professionalism and efficiency. Maintained accurate records of customer interactions and updated the customer service database. Collaborated with technical teams to escalate and resolve complex customer issues promptly. Contributed to the development of customer service guidelines and best practices to improve overall customer satisfaction.

Provided excellent customer service by addressing customer inquiries, resolving issues, and managing complaints. Handled a high volume of incoming calls in a fast-paced environment, adhering to quality and productivity metrics. Documented customer interactions and ensured timely follow-up on outstanding issues.